Everyone,

Gary is correct.  Whenever we query the DB, we create an SQL command with the
query you entered appropriately translated to the underlying tables and issue it
to the database.  The DB engine optimizer does all the work of figuring out
what index to use.

The DB optimizers have become very good.  The order of the fields in the
command are not in general important.  It will figure out what is the best index
to use regardless of order.  I qualify "in general" as someone will always be
able to come up with some esoteric example for where order does matter.  BUT,
that would be a very obscure situation with an extremely complex qualification
with special characteristics.

You should not have to worry about this topic when constructing your qualifiers.

Doug Mueller 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 
ABW/SCOOA
Sent: Tuesday, May 10, 2011 8:58 AM
To: [email protected]
Subject: Re: Does the order of the Set Fields or Push Fields If matter in 
relation to Index

Chris good question.

I had always assumed that the ARSystem just took the query, then
formatted it in TSQL and sent it off to the database engine. If this is
the case, then the database engine will follow the query optimizer
settings to follow the index trail.

If, however, the ARSystem actually does the querying itself (which I had
always assumed it hadn't) then that would be a good question for Mr.
Mueller.


Thanks,

Gary Opela, Jr.
Remedy Engineer
ITIL V3 Foundations Certified
Avaya Phone Support
CNI/IT Tinker 72 SC
(405) 582-4272


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pruitt, Christopher (Bank of
America Account)
Sent: Tuesday, May 10, 2011 10:48 AM
To: [email protected]
Subject: Does the order of the Set Fields or Push Fields If matter in
relation to Index

Need some feedback from all your database SQL experts out there.

We have been having an ongoing discussion regarding the use of Indexed
fields within a Set Field If Action and/or a Push fields If Action
qualification.

Here is what we are looking at.

You have a form with three indexes, Inx1, Inx2, and Inx3.

Either the Set Field If Action or  Push fields If Action qualification
is set up in this format.

Form Field 1 = Database Field 1 AND
Form Field 2 = Database Field Inx3 AND
Form Field 3 = Database Field Inx1 AND
Form Field 4 = Database Field Inx2

The question is does AR Server evaluate the qualification as whole and
determine if any of the fields are indexed first and then pull a subset
of records to find the last value "Form Field 1 = Database Field 1" or
does it build the records sets in the order the Set Field If Action or
Push fields If Action qualification is designed. Meaning it first pulls
those records in the "Form Field 1 = Database Field 1", then Form Field
2 = Database Field Inx3, and so forth.



Christopher Pruitt
Business Consulting III
HP Enterprises Services
[email protected]
www.hp.com<http://www.hp.com/>


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