Sorry for not responding but due an illness, I can't answer your question.

Exact, the problem wasfor using "appadmin" not Demo, but it's similar. Due
to the configuration of this user I had errors but now it works.

Thank you!

2011/5/31 uday kiran <[email protected]>

> Are you using a Demo one?
>
> Thanks
> Uday
>
> On Mon, May 30, 2011 at 8:53 PM, Alberto Mel. <[email protected]>
> wrote:
> > **
> > Hi all,
> >
> > In ITSM 7.6 (Incident management), when I try to create an incident with
> an
> > user who has floating license (server) and fixed (incident application),
> I
> > get an error that tells that "Entry doesn't exist in Data Base" but with
> the
> > same user, i grant fixed license (server), I get no error.
> >
> > Anyone knows what's the matter?.
> >
> > Thank you very much in advance.
> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
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