Hi, you need 2 filter; the first executing a Set field action looking for 'Corporate ID' in People and writing a values in same other field about person (es. filed 'Name')with option "If no request match ---> Set fileds to $NULL$" The next Filter run if the field 'Name' is $NULL$ and set values for 'Generic People'.
bye Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: luisaclotilde.car...@sgsbp.it "team.rem...@libero.it" <team.rem...@libero.it> - 09/06/2011 15.34 Inviato da: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Per favore, rispondere a arslist@ARSLIST.ORG Per: arslist@ARSLIST.ORG CC: Oggetto: Hi. I crated a web service trought IncidentInterfaceCreate to create an incident in Help Desk. It work and i send a field custom 'Corporate ID' and a custom filtre find the people with Corporate ID. I would like that when the 'Corporate ID' sending to the web service is not present in the People then a filter (or other ...) get a default 'Corporate ID' for a person 'Generic'. Seems a easy think, but i don't find the solution. ARS Remedy 7.1 Service Desk 7.0 Thank's David. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________________________________________________________________________________________________________________ La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. ________________________________________________________________________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
