Hi, We are trying a new install of 7.6.4 SP1 and are not having great success. Environment: Solaris / Oracle 11 1. Installed ARS 7.6.4 SP1 (no issues) 2. Installed Atrium 7.6.4 SP1 (no issues) 3. ITSM 7.6.4 SP1 fails after 44 hours with the following errors:
[Fri Jun 10 16:13:56.231] LoadComponent- ************************************************** [Fri Jun 10 16:13:56.232] LoadComponent- Processing component: asi [ERROR][Sat Jun 11 00:14:08.846] ImportFileNode- ARImport() for "asi_views.def" returned non-zero return code 2 [ERROR][Sat Jun 11 00:14:08.846] ImportFileNode- 92 Message not in catalog; Message number = 92 <server name> [ERROR][Sat Jun 11 00:14:08.846] LoadComponent- Definition Import failed for /opt/bmc/BMCRemedyITSMSuite/Workflow/post_install/7.6.04_sp1_overlay_install/systems/asi/workflow/en/./asi_views.def (return code 2) [ERROR][Sat Jun 11 00:14:08.847] LoadComponent- At least one file in definitions list returned an error [ERROR][Sat Jun 11 00:14:08.847] LoadComponent- Errors processing component asi, worst overall return code = 2 [Sat Jun 11 00:14:08.850] LoadApp- Application load completed, errors encountered. [Sat Jun 11 00:14:08.851] LoadApp- File Load Status for overall Application: asi [Sat Jun 11 00:14:08.851] LoadApp- Packing List Config Data Sample Data All Files [Sat Jun 11 00:14:08.851] LoadApp- Skipped 0 0 1 1 [Sat Jun 11 00:14:08.851] LoadApp- Success 0 0 0 0 [Sat Jun 11 00:14:08.851] LoadApp- Failed 1 0 0 1 [Sat Jun 11 00:14:08.851] LoadApp- Totals 1 0 1 2 [Sat Jun 11 00:14:08.851] LoadApp- Worst Return Code 2 0 2 [Sat Jun 11 00:14:09.876] RikMain- Returning 2 for RIK subcommand loadapp We have a ticket with BMC but lately the support is ..... Any help would be appreciated. Thanks Atul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
