We had the same issue here. In addition the Carte server stopped when the DOS window was closed.
Support knew of this and suggested creating a new task in the Windows Task Scheduler to run a new bat file on startup that contained: D: cd "D:\Program Files (x86)\BMC Software\AtriumIntegrator\server\data-integration\" Carte.bat <insert server hostname here> 20000 That fixed it for us. Cheers Peter > Good call. I just tried it and unfortunately that did not do the trick. > I > think we are going to have to schedule a reboot of the app server to see > if > that changes anything. > > On Tue, Jun 21, 2011 at 9:55 PM, Francois Seegers < > franco...@blueturtle.co.za> wrote: > >> ** >> >> What about the mid-tier cache (flush), I sometimes manually clear the >> mid-tier cache from the mid-tier>cache directory as I saw some arslist >> techies stated that the flush does not always clear the cache.**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller >> *Sent:* Wednesday, June 22, 2011 5:39 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Getting error: "BMCATRIUM_NGIE000204: Error getting data >> stores"**** >> >> ** ** >> >> ** Hi Francois, >> >> >> Thanks for the input. Yes we started it from the command line. We >> verified that it was up an running by accessing the web interface ( >> http://localhost:20000). >> >> So by design the Carte process does not start at server start up? This >> doesn't seem right: >> >> 1) seems like a really poor design choice >> 2) because the documentation doesn't state it has to manually be >> started, >> only to start as a troubleshooting step it if it is not currently >> running >> [but documentation bugs happen] >> 3) we were able to access the Data Stores initially without having to >> start >> the process manually. >> >> The Data Stores are still accessible through the AI console on our test >> server, only production has this issue. >> >> Any other ideas? Since it is production we haven't had a chance to >> reboot >> the server. I wonder if things will magically work again after a >> reboot? >> (it is Windows after all) >> >> Jason**** >> >> On Tue, Jun 21, 2011 at 7:47 PM, Francois Seegers < >> franco...@blueturtle.co.za> wrote:**** >> >> ** **** >> >> Hi Jason,**** >> >> **** >> >> Did you start the Carte process on the server where you installed the >> Atrium Integrator Server component? It does not start automatically; >> you >> have to start it manually using the port you use during the installation >> which is 20000 by default.**** >> >> **** >> >> 1 - Open DOS > cd to directory where the Carte.bat file resides**** >> >> 2 - run the following "carte <servername> 20000"**** >> >> **** >> >> Hope this helps.**** >> >> **** >> >> Regards**** >> >> Francois**** >> >> **** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller >> *Sent:* Tuesday, June 21, 2011 11:24 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Getting error: "BMCATRIUM_NGIE000204: Error getting data >> stores"**** >> >> **** >> >> ** We are trying to manage our AI data stores via the Atrium Core >> Console >> -> Integrator (7.6.04 SP1). When we click on the "Manage Data Stores" >> button we receive the following error: *BMCATRIUM_NGIE000204: Error >> getting data stores.***** >> >> Screen print: >> https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png >> **** >> >> It worked fine for a few days after the 7.6.04 upgrade. Using the AI >> User' >> Guide I found that the Carte process was not running on the AR/AI >> server. >> Using the instructions I started it from the command line and verified >> the >> kettle web interface is accessible but the Atrium console still throws >> the >> error.**** >> >> Does anybody know what might be going wrong here?**** >> >> Here is the full error:**** >> >> Error occurred while executing BaseConnector.getConnectorListFromRep >> at >> com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown >> Source) >> at >> com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) >> at >> com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) >> at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) >> at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) >> at java.lang.reflect.Method.invoke(Unknown Source) >> at >> flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) >> at >> flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) >> at >> flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) >> at >> flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) >> at >> flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) >> at >> flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) >> at >> flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) >> at >> flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) >> at >> flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) >> at >> flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) >> at >> flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) >> at >> com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) >> at >> com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) >> at >> com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) >> at >> com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) >> at >> com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown >> Source) >> at >> com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown >> Source) >> at >> com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown >> Source) >> at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown >> Source) >> at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) >> at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) >> at >> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) >> at >> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) >> at >> org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) >> at >> org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) >> at >> org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) >> at >> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) >> at >> org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) >> at >> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) >> at >> org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859) >> at >> org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574) >> at >> org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527) >> at java.lang.Thread.run(Unknown Source) >> >> Thanks, >> Jason**** >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> ** ** >> ------------------------------ >> >> Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: >> +27 >> (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za >> Midridge Office Estate, International Business Gateway, cnr New Road & >> Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 >> >> DISCLAIMER: This email and any files transmitted with it are >> confidential >> and are intended solely for the use of the individual or entity to whom >> they >> are addressed. This communication represents the originator's personal >> views >> and opinions, which do not necessarily reflect those of Blue Turtle >> Technologies (Pty) Ltd. If you are not the original recipient or the >> person >> responsible for delivering the email to the intended recipient, be >> advised >> that you have received this email in error, and that any use, >> dissemination, >> forwarding, printing, or copying of this email is strictly prohibited. >> If >> you received this email in error, please immediately notify the sender. >> Thank you.**** >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> >> ------------------------------ >> Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: >> +27 >> (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za >> Midridge Office Estate, International Business Gateway, cnr New Road & >> Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 >> >> DISCLAIMER: This email and any files transmitted with it are >> confidential >> and are intended solely for the use of the individual or entity to whom >> they >> are addressed. 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