I'm trying to create an automated process in which Remedy is fed data on users and either a new people record is created or the current record is updated. Everything is working except some user have entered in long phone extension such as "New York Office 2345 or New York Lab 5432". This issue is the CTM:People only excepts 20 characters. I'm looking for a filter action that would only keep the first 20 characters of the extension before passing it on to CTM:People
The information is being pushed by SQL to the table in Oracle. Remedy picks up the new record in the view form with an escalation the fires off a filter to push it to a regular form. Once in the regular form the data is cleaned up and check by several different filters before it is send to CTM:People. 7.5.00 Patch 003 Windows 2003 Oracle 11 _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: [email protected] | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
