I think Service Offering should determine the type of fulfillment application and not all service offerings result in the same fulfillment type.
Example: "Report an IT Problem" should create an Incident, "New Employee" process may be done using Change and Work Orders etc.. Thanks Mahesh On Tue, Jul 19, 2011 at 8:56 PM, Barbara Soditch <[email protected]> wrote: > We are upgrading to 7.06 and thinking about having the Service Desk create > all ticktes using the SRM process. Can anyone share their experiences doing > this (good or bad). Also, what kind of issues have any of you discovered > using Work Orders. We noticed that there seems to be alot of functionality > missing...compared to Incident, etc. I am very interested in seeing what > other people have experienced. Thankx. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
