I experienced this same issue in SRM 2.2 on ARS 7.5 and per support it was a known defect that should have been resolved in version 7.6.
Below is an excerpt of the conversation i had with support, but I would raise a ticket with them to confirm that the defect was resolved. ---- On your issue: Service Requests are not being created when the Create Request field is set to Yes on HPD:IncidentInterface_Create form This is a known problem and was addressed in defect SW00320481. The fix was implemented in version 7.6. The following is the workaround in the 2.2 release: Modify the Filter INT:HPDSRM:INC:UpdateRequest_99_SetSRAppRegistryGUID by removing the Set Fields Else Action ---- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
