You are right in that there is no single permission to do this. In most companies the request we to provide specific permission to different indivuals to allow segmentation of duties. The OOTB appadmin login has all of these permissions it does not have the ARS administration permission which limits the forms the login can see and appadmin cannot log into RDS. You can use the Demo login to give appadmin these permissions.
-----Original Message----- From: Sanford, Claire <[email protected]> To: arslist <[email protected]> Sent: Wed, Aug 3, 2011 10:21 am Subject: Re: ITSM 7.6.4.1 Permissions Thank you all for your answers. Some very detailed. There is some confusion. I ave read the manuals. I tend to read them before I ask questions. I'm weird hat way! In the older versions of the ITSM/Help Desk 6.0 and previous packages there was PERMISSION group called "APP-Administrator" this permission level was able to o anything in the ITSM package. For the most part it was the equivalent of the XXX-Config" permission group now. What I was looking for and it appears to not be available is a master permission evel such as "App-Administrator" See the excerpt from page 59 in the old ITSM onfig Manual. "The application administrator is typically the person responsible for onfiguring the Remedy ITSM applications. Before any of the other general onfiguration tasks can be performed, the application administrator needs to e added to the APP-Administrator permission group (in the Remedy User orm)." This is the permission set I was looking for. It looks like that is not a ermission level available in ITSM 7.6.4.x Thank You! -----Original Message----- rom: Action Request System discussion list(ARSList) [mailto:[email protected]] n Behalf Of Bhupendra Singh ent: Wednesday, August 03, 2011 3:46 AM o: [email protected] ubject: Re: ITSM 7.6.4.1 Permissions appadmin user is still available in 7.6.4.1 and considered as application dministrator. You may need to grant this user appropriate permission in its eople record as per your requirement. emo is the user who is 'Administrator' user created default when you install AR erver. It is server admin user and not related with ITSM applications. That is he reason you will not find any people record for Demo in CTM:People form. There are 2 different aspects if you want to allow any user to do "anything" on he AR system/ITSM suite. First is if its solely the development of applications nd access to server objects/configurations then Administrator(Sub administrator s well except few scenarios where it cannot change/modify server settings. See R guide for that detail) permission would be ok (Beware that Administrator is he top most level of permission which can change any other applications ermissions, assignments, configurations etc). econd aspect is that if user need not to work on development/changes of erver/workflow objects , server configurations and rather would be working olely on using applications then application permissions would be sufficient eeping in mind the type of application user use. aving'Administrator' permission doesn't mean that user would be able to work on TSM applications and do various tasks such as create/assign incidents/changes tc . He/she would need appropriate application permission to perform those asks. very application permission has its details what can be achieved by granting hat permission, you can go through BMC manuals of each ITSM application for ore details about each permission.Normally xxxx-Config permissions are granted o those user who you would want to perform configurations changes in ITSM. For nd users you would like to just grant normal user permissions. here are some tasks which can be performed by one permission whereas another ermission can perform all those same tasks as well as some extra tasks, so you ight want to grant the permission which can grant more access (Instead of ranting both). BMC manuals can provide you all such details. hupendra Rajpurohit ----Original Message----- rom: Action Request System discussion list(ARSList) [mailto:[email protected]] n Behalf Of Sanford, Claire ent: Tuesday, August 02, 2011 9:35 PM o: [email protected] ubject: ITSM 7.6.4.1 Permissions When you are creating Admin users, formerly "App-Admin" and "Administrator" ombo, what permissions do you have to give the user in order to be able to do nything they need in the entire AR system/ITSM suite. We will only have 4 people that need this access, but I want to make sure they ave everything they need to be able to work. Once I know what the required ermissions are I can just make one template. Does the one with the * trump the nes below it? I have identified the following: Admin dministrator pproval Admin SE-Administrator sset Admin trium Foundation Admin onfig Master* Config Categorization Admin Config Group Mapping Admin ontract Admin ontact Location Admin ontact Organization Admin ontact People Admin ontact People HR Admin ontact Support Admin Cost User ustomer Online Unrestricted ustomize SL Master ntitlement Administrator ncident Config* Incident Master nfrastructure Change Config* Infrastructure Change Master icensing Master otification Admin roblem Admin elease Config eporting Admin equester Console Master OI Admin ule Engine Admin ecurity LM Admin RM Administrator truct Admin ummary Definition Config ask Administrator nrestricted Access ork Order Config* Work Order Master laire Sanford nformation Systems Division emorial Hermann Healthcare System ystem Services Tower North - 2:105 20 Frostwood, Houston, TX 77024 hone: 713 338 6035 [email protected] ________________________________________________________________________ ______ NSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 ww.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 ww.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
