Found the active link guide. Thanks Bhupendra Atul Vohra
-----Original Message----- From: "Bhupendra Singh" [[email protected]] Date: 08/08/2011 08:54 AM To: [email protected] Subject: Re: Error generating application list field content. (ARERR 1900) I would really be surprised if there would not be any single active link guide invoked :) . I hope you are not talking about the API checkbox option in the logging tab of User tool. ARAPILOGGING with option 88 should be enabled. Btw, let me re-confirm (I am sorry for re-confirming) that you enabled ARAPILOGGING=88 from command prompt (Go to command prompt and write set ARAPILOGGING=88) and then went to install directory where remedy user.exe is present. Then you run the aruser.exe. This would have created arapi log file in the same directory.Then you opened Home page. When you got the error and thenyou press OK . After then you check the log for following text: Return Code: ERROR Or Message type: ERROR Under this message you should be able to see the corrupted workflow object. By default the log file name would be something like arapires.log. Another way to troubleshoot this issue would be to check/sort active link guides on the modified date and see if there are any active link guides which were modified at the time when you deleted custom CMDB class. If you find such objects the open it and check its definition if everything is ok. Best Regards, Bhupendra Singh Rajpurohit -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: Monday, August 08, 2011 5:58 PM To: [email protected] Subject: Re: Error generating application list field content. (ARERR 1900) I did log AL, API, and Database on the client side and did not see any errors. In fact there was not a single Active Link Guide invoked.. Atul Vohra -----Original Message----- From: "Bhupendra Singh" [[email protected]] Date: 08/08/2011 02:44 AM To: [email protected] Subject: Re: Error generating application list field content. (ARERR 1900) I would suggest you enable client side API logs and then login to user tool and open home page. In the logs you should be able to see if any active like Guide is corrupted.Once you find the corrupt active link guide (Example: ASI:SHR:Application_SpecificLockDown etc) then you should import correct definition of this guide if you have backup of this guide. I hope this should fix the issue. Best Regards, Bhupendra Singh Rajpurohit -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: Sunday, August 07, 2011 10:12 PM To: [email protected] Subject: Error generating application list field content. (ARERR 1900) All, When we try to go to the home page am getting "Error generating application list field content. (ARERR 1900)" error - thus no application list is loaded - happening on w.u.t and web. This was working fine earlier but started seeing this after I deleted a Custom Class in CMDB (not even sure how that is related ). It is our dev system - Solaris, Oracle 11.2, ARS 7.6.04 I have restarted arsystem but no help. KB talks about some corrupted forms (though that was for ARS 7.5) while installation but this error did not start after installation so that can not be the issue. Any direction / help will be appreciated. Thanks Atul Vohra _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
