Everyone, I have a customer whom is looking for a full time Remedy Administrator in the Franklin, TN area. If interested, I have the salary range and will be glad to share it with you by direct communication.
This job is not for IT Prophets and IT Prophets is not acting as an agent for the customer. The intent of this email is to purely assist the customer in locating potential candidates. The details of the position are below, but if you would like to have more information or would like for me to forward your information to appropriate parties, please email me directly and do not post to the ARSList. General requirements: * primary resource for Remedy development and administration * support and maintain PMG Service Catalog * Knowledge of ITIL processes and good practices * responsible for project deliverables Additional Requirements: * Documentation for Remedy ITSM applications * Creates and updates shared knowledge procedures * Some Travel (up to 25%), but this has not be the standard to date * Liaison to Level 2 and Level 3 IS staff * Work with vendor companies to support deployed applications * Develop process documents for use by all support teams on applications * Involved in new/updating of IS Services * Determine Root Cause service failures * Manage problems to completion by working with Level 2 and vendor teams * Provide input to the development of applications on technical issues that may result in changes/enhancements to policies and procedures Education Requirements: * Bachelors or Technical degree in business or a science (computer science, mathematics, engineering, statistics, etc.) or equivalent experience Experience of Certification Requirements: * Remedy RSP,ATS, or RAC certifications desired * Successful completion of BMC Remedy courses for AR and ITSM required * ITIL v2 or v3 Foundations certified required * ITIL v2 or v3 advanced certifications desired * MS SQL knowledge desired * MS Windows knowledge desired * Deployments in High Availability environments desired * SQL Analysis and Reporting Services experience desired * PMG experience desired * HTML, .net, Java, or other scripting knowledge desired * Project management skills desired * Excellent verbal and written skills desired. Let me know if you have any questions. Thanks Kelly Gatewood IT Prophets, LLC _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
