I was requested to post this job opportunity by the below listed individual.
The customer is using Version 7.6.04 SP1 and is located in Stafford, Va area.
Please contact directly and do not respond to this email.
BMC Remedy Administrator
Us Citizenship required. WILL be processed for DoD SECRET clearance. Active
security clearance preferred.
The Remedy Administrator will be responsible for the implementation and
sustainment of the entire suite of applications within Remedy 7.6 ITSM
(Incident Management, Problem management). This includes planning,
installation, configuration, testing, implementation, upgrading, patching,
end-user training, and support of all Remedy based AR applications.
Duties and responsibilities
. Perform tool administration for Remedy 7.6, ITSM modules and CMDB.
. Support installation, configuration and maintenance of the development,
test and production environments.
. Maintain and troubleshoot Remedy system issues.
. Contact Vendor customer support for all issues requiring tier two
escalation.
. Review vulnerability scans and take necessary actions to remediate
findings
. Apply product fixes, patches and configuration changes to support the
business process.
. Coordinate with module owners and vendor to install ARS and ITSM
components.
. Support the development of reconciliation and normalization rules to
populate and maintain the CMDB.
. Provide subject matter expertise on BMC Remedy to the Command.
Qualifications
. 1+ years with BMC Remedy development and administration.
. Knowledge of SQL Server is a plus.
Strong analytical and creative problem solving skills to resolve and
document highly complex software and process issues
. Strong leadership and collaboration skills to guide and mentor the work
of less experienced personnel on the Service Desk
. Strong interpersonal skills to interact with senior customers, management
and team members
. Strong communication skills to interact with team members and senior
support personnel
. Ability to synthesize broad and narrow concepts of high complexity and
use them to meet company objectives
. Ability to work both independently and as part of a team
Point of Contact
Scott Starsman
Director Defense Systems, Avineon, Inc.
(757)232-7043
sstars...@avineon.com
http://www.avineon.com/
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