I don't think I would have considered that approach unless I saw it discussed here. Couple of years ago I had to deal with increased message traffic, and fixed the problem by setting up two mailboxes and dropping the polling to 1 minute. These I have roughly load balanced with one box handling internal mail (Assigned group/person) and the other handling external emails. Each Remedy outgoing mailbox has its own thread to the mail server. Don't see what you gain with the second instance.
ARS 6.3 patch 24 Oracle 9.2 SunOS 5.9 FYI Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G (LEIHKAUFFK) Sent: Thursday, August 11, 2011 2:53 PM To: arslist@ARSLIST.ORG Subject: Email Engine Scaling ** Hello, Background: We have an AR system running 7.1, Oracle 10g, Solaris 10. The ARS is running on the same server as the database; there is no Server Group configuration. Question: To scale the email engine, is it possible to run two instances of the email engine on the same server and configure each to process separate defined mailboxes in the AR System Email Configuration form? Based on the email engine documentation, this seems to be supported. Do you recommend doing this when you are not using a server group and need to scale to accommodate a considerably higher volume of messages. The current configuration (with adjustments to the email properties file) performs well, however, we are concerned that the email engine may backlog when we double the total volume of outgoing messages (we will be doubling the activity in a couple of days). Thanks for your guidance and experiences. Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
