We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of.
Andy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
