It depends on how you are trying to do it ... Are you using the User Tool or Mid-Tier?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andy Wilkerson Sent: Wednesday, August 17, 2011 1:36 PM To: [email protected] Subject: Seimens ACD We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of. Andy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
