Is this with the web client or WUT? And is this for ITSM or a custom app? Keep in mind if this is with the WUT then it is being discontinued, so keep that in mind for the long term. If this is for ITSM, then ITSM 7.6.04 has much better searching and lookup capabilities on people, so may change the direction you take on integration like this. If integrating with ITSM make sure you look at the differences between 7.5 and 7.6.04.
Funnily enough - I spoke to someone this week who used to work for Siemens in Irving TX who had specialized in ACD integrations with Remedy :) - send me a PM if you're interested in his contact info. Regards, Andrew Goodall -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 17, 2011 5:17 PM To: [email protected] Subject: Re: Seimens ACD It depends on how you are trying to do it ... Are you using the User Tool or Mid-Tier? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andy Wilkerson Sent: Wednesday, August 17, 2011 1:36 PM To: [email protected] Subject: Seimens ACD We want to use the Siemens ACD to "pop" the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some "gotchas" that I need to br aware of. Andy ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
