ITSM 7.5, SRM 7.6
When an incident with a related Service Request and at least one public work log moves from Pending back to Assigned, every public work log replicates. If there are 5 public work logs, 5 new identical entries are created in HPD:Worklog. No new records are created in SRM:WorkInfo. I think something is telling SRM to push all of its work logs to Incident but I can’t seem to pin it down. I’ve found mention of similar issues but no solutions. Any ideas? -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
