Thanks Kevin - I was able to find the workflow and customize - disabled
OOTB and copied and altered to add ---- AND ('Requestor ID' != 'ASCHG')
CHG:CRQ:StatusScheduled_850_RqsterNonSupportGrp-SetTag
HG:CRQ:StatusScheduled_850_Rqster-SetTag
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
<http://www.jcp.com/>
________________________________
From: Kevin Shaffer [mailto:kevin_l_shaf...@hotmail.com]
Sent: Thursday, August 25, 2011 5:29 PM
To: Andrew C Goodall
Subject: RE: change management notifications - where requestor same as
implementer
I haven't doesn't this but this might work.
The Notification Engine Guide outlines all the filters that are called.
For example, customer notification when a change is submitted is called
from the filter CHG:CRQ:NTCustConfirm_803_SetTag. If you dont want this
notification sent out when the Change Assignee is the same then modify
the critieria on this filter to be something like AND Requestor ID !=
ASLOGID
________________________________
Date: Thu, 25 Aug 2011 18:14:36 -0400
From: ago...@jcpenney.com
Subject: change management notifications - where requestor same as
implementer
To: arslist@ARSLIST.ORG
**
Has any one added any custom workflow to prevent Requestor and
Implementer notification occurring if the ID is the same for the
Requestor and Implementer?
A lot of our changes are IT people inputing change requests so the IT
person is often the requestor and implementer, and they are getting
tired of the duplicate email notifications.
Anybody know if you can add logic to the NTE notification workflow to
prevent sending Requestor notification if the Implementer ID is the same
as the Requestor? Or which workflow to look at?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
<http://www.jcp.com/>
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