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On Jun 24, 2011, at 7:24 AM, "Chowdhury, Tauf" <[email protected]> wrote: > ** > Hope this helps. It depends on how you want to do it and how efficient it is > for YOUR process. > > > > Option 1: Use Abydos Designer (3rd party tool where you can create a process > that gathers info from the end user and creates a Change Request with the > exact fields you want and variables filled out without creating AOT’s, PDT’s. > This is by far the easiest. > > > > Option 2: This to me is easiest OOB way to do it. Now with conditions and > query menus, one SRD can be used to map to different prod cats. > > 1. Create a Change template (or you don’t have to) which has certain > fields prepopulated so you don’t have to always map it from the SRD. You may > have custom fields that are just easier to map using the Change template > without having to expose fields to SRM. > > 2. Create an AOT to link the Change template or don’t use a template. > If you don’t see the available fields OOB for Change, you may need to add > these. (There’s a field mapping section in App Admin Console > SRM Section… ) > > 3. Create PDT and map the variables to the fields exposed in the AOT > > 4. Create SRD with questions and in the menu dropdowns, have the user > displayed value and make sure the stored value matches with what your product > cat tiers are. > > 5. When mapping the questions to the variables, use the stored value > and not the user displayed value on the questions that reflect your product > categorization choices. > > > > Option 3 (This to me is the least efficient way to do it): > > 1. Create multiple Change templates with different product > categorizations in each one. > > 2. Create individual AOT’s that map back to each Change Template > > 3. Create individual PDT’s for each AOT, OR have a variable in the PDT > in which depending on the answer to a question on the SRD, a different AOT > gets activated. > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of John Doe > Sent: Friday, June 24, 2011 5:37 AM > To: [email protected] > Subject: SRM 7.6.04 and change templates > > > > ** > > Hello all, > > > > How would I get an SRD question to dictate an operational or product > categorization on a Change Template? For instance, I would like a question > on the SRD to be mapped to the prodcat and the answer to that question would > dictate the prodcat which would in-turn help dictate the template used. We > would have several templates setup that reflect the different prodcat > choices. We would like to have everything go off of templates. > > > > I am having difficulty because the questions map to the Service Request form, > I thought they mapped to the Change Infrastructure Change request form or the > Change Template form. As you can see, my logic was a little off. > > > > Hopefully, you all can help me get back on track. Any help or advice would > be greatly appreciated. > > > > Thank you > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action taken > in relation to the contents of and attachments to this e-mail is strictly > prohibited and may be unlawful. If you have received this e-mail in error, > please notify the sender immediately and permanently delete the original and > any copy of this e-mail and any printout. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
