Hi, We decided to use the OOB staging form WOI:WorkOrderInterface_Create which will create a Work Order. I created a web service and published it. When enter the WSDL URL in a browser, it opens up to an XML file, however I am not sure what I need to do get it to create the actual Work Order. BMC told me that this will automatically work and I did not need to modify the XML file, and I did not need to create a filter. We have data from "System A" (external). How do I get the XML file to read the data from "System A" and pass the data into the Work Order. Is there another step. I read the integration guide, and I believe I must be missing a step. . In a message dated 9/8/2011 6:00:57 A.M. Eastern Daylight Time, [email protected] writes:
** Is there a specific reason you want to skip the staging form ? The easiest/ quickest thing would be to configure a SRD that uses Work Order Template and use the OOB WSDL "SRM:RequestInterface_Create". Of-course, you could create a custom WSDL that will create a Work Order directly but I would recommend to leverage the "SRM:RequestInterface_Create". Thanks Mahesh On Wed, Sep 7, 2011 at 12:28 PM, Kathy Morris <[email protected]_ (mailto:[email protected]) > wrote: ** Hi, We have a requirement to pass data from a "System A" (an external system) via WSDL, to generate one Work Order and two tasks. The data from "System A " is passing variable data (i.e. .first name/last name/location/employee type etc..) Out of the box these are the SRM staging forms: Create: SRM:RequestInterface_Create Update: SRM:RequestInterface OOB these are the SRM Web Services: SRM_RequestInterface_Create_WS SRM_RequestInteface_WS I read the Integration guide, and I believe there is a way to send the data straight from "System A" to create a Work Order using WSDL web services. Can we skip the staging form? The staging form seem to overcomplicate things. Plus other developers on the list warned to avoid the staging form SRM:RequestInterface_Create. Is there a way to send the data via WSDL from "System A" to create a Work Order and two tasks. If yes, how? and can this work with a Work Order Template, and send out notifications to end user as to the status? _attend WWRUG11 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
