Does regular end user who used to use the Requester Console need an AR
license to be able to submit SR on the Service Request Entry?

 

I always thought that for submit there is not license required. However, I
ran into a field permission error "You do not have write license to field
.". I granted the user an AR license and this error was gone. Can someone
please confirm. 

 

Environment:

Win 2003 x64

Oracle 10g

ARS 7.5.004

ITSM 7.6.00

CMDB 7.6.01

SRM 7.6.002 (completely OOB no customizations)

 

Moe


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