Nice catch LJ, I hadn't looked that closely, but I thought it was a Remedy hosted WS (since I have not seen any other system use the AuthenticationInfo structure that ARS uses in the header)
I wonder how someone messed up the WSDL enough to have it try to create a structure like that? I do see that Remedy tries to create with 2 namespaces defined (ns0 and ns1), so maybe that is part of it. Hopefully this gives Pascale enough to correct the problem. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Friday, September 16, 2011 5:37 PM To: [email protected] Subject: Re: web service nightmare ** Pascale, I have often found it nice to put things into 'proper format' to look at them. Below I started looking for tags that didn't match...I found it. You see this ns1:opCreateTEST but in the close tag, you see this ns1:opCreateTest Notice the difference in case?....the error may be complaining about the fact that you can't close 'Body' because 'opCreateTEST' isn't closed yet. Export your filter to XML, and correct either the open or the close xml tag, re-import, and try again, you may find yourself functional. <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Header> <ns1:AuthenticationInfo soapenv:actor="" soapenv:mustUnderstand="1" xmlns:ns1="urn:testwebWS"> <ns1:userName>user</ns1:userName> <ns1:password>****</ns1:password> <ns1:authentication/> <ns1:locale/> <ns1:timeZone/> </ns1:AuthenticationInfo> </soapenv:Header> <soapenv:Body> <ns1:opCreateTEST xmlns:ns0="urn:urn:testwebWS" xmlns:ns1="urn:testwebWS" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:ProjectNumber>11</ns1:ProjectNumber> <ns1:Description>this is the blah blah for description</ns1:Description> <ns1:Subject>This is the subject of this test</ns1:Subject> <ns1:Initiator>ABCCDF</ns1:Initiator> <ns1:Category>Category whatever</ns1:Category> <ns1:HourEstimate>1075.00</ns1:HourEstimate> </ns1:opCreateTest> </soapenv:Body> </soapenv:Envelope> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, September 16, 2011 3:45 PM To: [email protected] Subject: web service nightmare ** Hi all, I need help with a web service that we are trying to consume within Remedy. We were able to load the WSDL fine (after multiple attempt and corrections). But when we try to consume it, it fails with the error org.xml.sax.SAXException: Bad envelope tag: Body But the same WSDL runs perfectly fine in SoapUI. I have the pluginserver in debug and all I got is the following below. We do have a ticket with BMC, but since for them this is a 3rd party publishing the web service they can provide more then best effort.... Any one out there that knows a whole lot more then I do on web service has any idea what the heck is wrong here. Could this be a Java issue? Apache? The team publishing the WSDL has no clue either since it is working outside of Remedy. We are running ARS 7.5 patch 007 Apache/Tomcat 6.0.26 OS Win 2003 Any help would be greatly appreciated ************************************************************************************** Remedy 2011-09-14 14:53:39,685 INFO [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>Input Env = <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";><soapenv:Header><ns1:AuthenticationInfo soapenv:actor="" soapenv:mustUnderstand="1" xmlns:ns1="urn:testwebWS"> <ns1:userName>user</ns1:userName> <ns1:password>****</ns1:password> <ns1:authentication/> <ns1:locale/> <ns1:timeZone/> </ns1:AuthenticationInfo></soapenv:Header><soapenv:Body><ns1:opCreateTEST xmlns:ns0="urn:urn:testwebWS" xmlns:ns1="urn:testwebWS" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:ProjectNumber>11</ns1:ProjectNumber> <ns1:Description>this is the blah blah for description</ns1:Description> <ns1:Subject>This is the subject of this test</ns1:Subject> <ns1:Initiator>ABCCDF</ns1:Initiator> <ns1:Category>Category whatever</ns1:Category> <ns1:HourEstimate>1075.00</ns1:HourEstimate> </ns1:opCreateTest></soapenv:Body></soapenv:Envelope> 2011-09-14 14:53:39,685 INFO [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>About to invoke 2011-09-14 14:53:39,763 ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <ARSYS.ARF.WEBSERVICE>org.xml.sax.SAXException: Bad envelope tag: Body ************************************************ SoapUI <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:urn="urn:testwebWS"> <soapenv:Header> <urn:AuthenticationInfo> <urn:userName></urn:userName> <urn:password></urn:password> <!--Optional:--> <urn:authentication></urn:authentication> <!--Optional:--> <urn:locale></urn:locale> <!--Optional:--> <urn:timeZone></urn:timeZone> </urn:AuthenticationInfo> </soapenv:Header> <soapenv:Body> <urn:opCreateTest> <urn:ProjectNumber>11</urn:ProjectNumber> <urn:Description>this is the blah blah for description</urn:Description> <urn:Subject>This is the subject of this test</urn:Subject> <urn:Initiator>ABCCDF</urn:Initiator> <urn:Category>Category whatever</urn:Category> <urn:HourEstimate>1,075.00</urn:HourEstimate> </urn:opCreateTest> </soapenv:Body> </soapenv:Envelope> Thank you, Pascale Sterrett Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:[email protected] http://www.daimler-trucksnorthamerica.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
