Tom, I saw the report button. I'm not using ITSM, I only access it from a remote site.
The form that I built needs to be able to report on x number of parent records and include y number of children records for each parent. I could do it with a Parent/Child join but that would duplicate the parent record info for each row when there are more than one children. The customer wants the ability to dump the data from the schema for analysis and have it all together. I guess part of my issue is I don't know if having a diary filed is worth the space it consumes. The so-called security of the field can be duplicated if needed or circumvented with the right tool or export / import steps. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Thursday, September 22, 2011 12:41 PM To: [email protected] Subject: EXTERNAL: Re: Diary field vs Work Information form Have you checked out the Report button at the bottom of the Work Info table field? It might get you what you want other than the custom tagging. That could be addressed with a process change though. Have the user that is entering a Work Info record add the tag. That way you stay as close to OOB. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Thursday, September 22, 2011 11:13 AM To: [email protected] Subject: Diary field vs Work Information form Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise My question: Does anyone use Diary Fields anymore? I don't see a Diary field anywhere on the Incident form. I don't have access to the ITSM suite so I only know about the Incident form from a user perspective. I have something similar to the Incident Work History form. The difference is that I take the info from my "Work Activity" fields and push them to a Diary field in addition to pushing them to a Work Activity form. The customer wanted custom tagging added to each Diary entry. I'd rather not store the data twice so I was wondering if there is a way to use a display only field during report retrieval to table walk the Work Activity and use the concatenated rows as field data. I think I can do it for a report of one record from the parent form but what if the end user wants to report 2 or more parent records. I don't have access to Crystal Server or I would just do a sub-report. A join won't work because it would duplicate parent data fields for every Work Activity record. Any ideas are welcome. TIA, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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