The ITSM 7.6.04 Multi Tenancy states the following about the vendor- restricted access function using field id 60900.
"If vendor-restricted access is configured, the assignee support company and the incident owner are used to populate field 60900 to grant access, as described in The role of field 60900 on page 39. If vendor-restricted access is not configured, in this example, even if John Support were assigned the incident, he could not view it. This security feature is designed to prevent accidentally granting view access if a request is accidentally assigned to someone who supports the wrong company." This appears to state that vendor-restricted access to tickets can be disabled in ITSM 7.6.04 but searching throught the config guide etc I cannot see any configuration options to disable vendor restricted access, is it possible to disable this feature? Thanks Phil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
