Hi all, I have to achieve the following in SLM:
When a Change Request / Incident is reported before 12:00 the SVT Goal Time shall be 18:00 same day. If the Change Request / Incident was reported after 12:00 the SVT Goal Time shall be 13:00 next business day. Any idea how to manage this without any customizing and with regards to the configured Business Times? Thanks in advance. Mario _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
