Listers,
I found another tricky issue, SRM is not creating incidents, neither changes,
in the Service Request form I only see that the PDT is in progress but AOT only
stays in "Initiate" status, but this is not happening with all SR it only
happens with those with Navigational categories defined.
Does anybody know where can I look for troubleshoot this?
Thanks
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
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