It probably depends on what sort of integration you are looking to do. Before looking into vendors I would see if Remedy and SharePoint have the tools you need already built in. There is a lot you can do that is simple and requires no additional money to be spent.
I've worked with the SharePoint team here to display our Forward Schedule of Changes as a list in SharePoint simply by using the BDC (Business Data Catalog.) If you are capable of editing simple XML documents and have read permissions to the database from SharePoint, you can have something like this up and running quickly. Then you can apply standard SharePoint filtering to it, and create separate views for it to help your users easily sort and filter things in standard ways. You can use SharePoint's BDC essentially as a reporting tool for anything that you need to display on the web. To make it a little more useful, don't forget that you can also create hyperlinks that are dynamic, so that when a user clicks the hyperlink on the SharePoint list, it automatically opens up the right record in Remedy. I've also embedded SRM and RKM within iFrames in order to make a seamless UI "integration" between SharePoint and Remedy for our business users. It also helps that we have SSO up and running so nobody has to log in manually. Also, while I haven't done this, you can use something like InfoPath to build forms that can submit data to ITSM's web services. I looked into it and it seems easy enough, but since we have SRM I'd much rather use it to handle user requests than InfoPath. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: Wednesday, October 05, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Share point integration with bmc remedy? ** At rug 2011 there was a vendor booth that showed how they do share point integration, who was the vendor? _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
