Christie - Yes, I created a new filter and am able to send and acknowledge tickets using TelAlert. The remaining piece is to complete the "reply_remedy.pl" file with updated 7.64 field ids so that the ticket can actually be acknowledged. Here is a snippet of the file if anyone wants to take a stab at helping me to replace old to new fields ;)
# ARS Field Id's $HD_CALLID=1; $HD_STATUS=7; $HD_PROB_SUMMARY=8; $HD_PROB_DETAIL=240000007; $HD_CASE_TYPE=260000130; $HD_SOURCE=260000128; $HD_WORK_LOG=240000008; $HD_URGENCY=240000009; $HD_CATEGORY=200000003; $HD_TYPE=200000004; $HD_ITEM=200000005; $HD_USERNAME=240000001; $HD_USERPHONE=260000128; # # ARS Status Field Values $HD_STATUS_New=0; $HD_STATUS_ASSIGNED=1; $HD_STATUS_WIP=2; $HD_STATUS_PENDING=3; $HD_STATUS_RESOLVED=4; $HD_STATUS_CLOSED=5; # # ARS Priority Field Values $HD_PRIORITY_LOW=0; $HD_PRIORITY_MEDIUM=1; $HD_PRIORITY_HIGH=2; $HD_PRIORITY_URGENT=3; $HD_PRIORITY_CLEAR=4; # # ARS Impact Field Values $HD_IMPACT_LOW=0; $HD_IMPACT_MEDIUM=1; $HD_IMPACT_HIGH=2; $HD_IMPACT_URGENT=3; # ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Terri Lockwood IT Service Excellence/Operations Systems Management Sr. Administrator Tech Services IT 9512 Sunbeam Center Drive Jacksonville, FL 32257 Office - 904-886-7687 Fax - 904-886-7676 Cell - 904-424-1602 Email - [email protected] Have you tried using IT Self-Service <http://jaxmidtier02.adt.com/arsys/servlet/ViewFormServlet?form=Remedy+R equester+-+New+Request&server=sy01114.adt.com&username=ADTSelfService&pw d=rss&mode=Submit&&F240000005=ADTSelfService&F240000001=ADT+Self+Service &F2=ADTSelfService> yet? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, October 10, 2011 10:43 AM To: [email protected] Subject: Re: TelAlert Integration Question ** Did you look at the form called Config Pager Service Provider? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lockwood, Teresa L Sent: Friday, October 07, 2011 10:07 AM To: [email protected] Subject: TelAlert Integration Question ** Upgrading to 7.64 and trying to complete the integration with TelAlert for our cell phone notifications. Been working with the TelAlert folks and all is done except to find the Filter which calls the Run Process for the integration. I've been told that it is out of the box functionality but I can't find it. Any help would be greatly appreciated. Terri ITSM 7.64 Both Remedy and TelAlert servers are Windows TelAlert 5.71 This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
