Hello We have an urgent opening for Remedy/ ITSM Admin ( 4 - 6 yrs of exp) at Cognizant Tech. Its a long term opportunity at one of our client location near Chicago. Should be able to join us in 1/2 weeks of time. Below is the JD. Interested folks can contact me via email: [email protected]
- Experience in supporting SLA based Production environment - Remedy 7.5 / 7.6.x Action Request System(ARS), IT Service Management (ITSM) 7.5 / 7.6.x - Daily production support including initial diagnosis and resolution - Experience / understanding of working in ARS 7.5/ 7.6.x and ITSM 7.5/ 7.6.x suite of applications: Service Desk ( Incident Management, Problem Management), Change Management, Knowledge Management (RKM) and Service Request Management (SRM) applications - Configuring and managing Foundation data in ITSM o Create / Update / Delete Support Groups o Create / Update / Delete Assignment Rules o Create / Update / Delete Product / Operational categories o Create / Update / Delete Approval Mappings for Change Management - Administrating ARS 7.5 / 7.6.X servers - Configure ITSM User accounts - Prepare weekly / monthly SLA reports for management - On demand ITSM report generation - Primary Triage / contact for ITSM Incident tickets - Monitor Server statistics using NetIQ tools on weekly basis - Competency in PowerPoint, Excel and Word - Ability to trace and understand custom ARS code - Act as a conduit between ITSM Users and ITSM Project team - Good Understanding of developing / customizing Remedy / ITSM 7.x applications _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
