The two authentication approaches address different problems.  LDAP is not
an SSO solution but instead a centralized authentication repository.  ADFS
looks like a SAML IdP implementation for active directory.  An IdP is meant
to provide an identity service that can be consumed by external resources as
a SAML IdP.

http://en.wikipedia.org/wiki/Security_Assertion_Markup_Language#The_SAML_Use_Case

In the diagram above, think of ADFS as your IdP and Remedy as the Service
Provider.

This can work with the mid-tier, but it's probably never going to work with
the user tool.  One has to understand that the Service Provider has to issue
a SAML assertion and the client has to respond accordingly.  I don't know
that the hooks to do this through the native client are exposed.  SAML is
generally used for web applications since they can redirect, negotiate, and
use session information from your web browser.

On Thu, Oct 13, 2011 at 11:42 AM, Bob Schickman <
[email protected]> wrote:

> We are looking to implement ADFS authentication as a secondary
> authentication option in addition to LDAP
> Has anyone had any experience using ADFS with Remedy.
> We are running ARS 7.1
>
> Any direction and guidance will be appreciated
>
> Thank you,
> Bob
>
>
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