That's very true. Marketing is, for better of for worse, part of what drives Engineering. Sometimes they get too much control. It's a balancing act, and one I hope BMC gets in better balance. We'll see how effective their C-team is, because it has to be driven from that level.
Rick On Mon, Oct 17, 2011 at 9:22 AM, Guillaume Rheault <[email protected]>wrote: > ** > agree. However, for that to happen, it would mean that the marketing people > would take a back seat...they need to let go the reins. > but this is hard to do in public companies. As you know, this topic has > been on for at least the past 5 years so obviously it's not easy to tell the > marketing and spreadsheet people to take a hike or at least a sabatical > > Guillaume > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > [email protected]] on behalf of Rick Cook [[email protected]] > *Sent:* Monday, October 17, 2011 11:33 AM > > *To:* [email protected] > *Subject:* Re: Atrium SSO and CAC Authentication > > ** Agreed about the process; this is NOT a "Support problem". Bugs come > from Engineering through QA, and then become Support's problem. Fix the > balance between Engineering and QA, and you don't have an overloaded support > department and ticked off customers. Why is this so hard for BMC to figure > out and implement? I know they have people there smarter than I am. > > Rick > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
