Hi All, I am currently performing an upgrade on a client's UAT AR System 7.1 environment. I've barely started, and I've already hit my first snag. The client’s AR System 7.1 P6 Server is installed on a UNIX environment (Solaris 10). The installation directory is /opt/remedy/product/7.0. When I run the AR System 7.5 P7 installer, and enter the correct AR System 7.1 P6 Server installation directory, the next screen displays the following error, “No features are selected to install”. If you go back to the previous screen and change the installation directory to /opt/remedy/product (or any other incorrect directory) it will allow you to continue (as it obviously thinks it is a fresh install) up until the point where you enter the AR System Server name. After selecting the server, I receive a different error, “The current installation directory does not match the server installed at /opt/remedy/product/7.0. Go back to the previous screen and change the installation location for the AR System Server you want to upgrade.”. This error proves that the installer does indeed know that the installation directory is /opt/remedy/product/7.0 but for some reason, it just can’t read in the products installed for it. My guess is that it's due to a missing ARSystemInstalledConfiguration.xml file from the previous install. The installer is probably trying to read in the information from that file so that it knows what was previously installed. Unfortunately none of the servers (not even the Productions servers) have this so I cannot test this theory out. Has anyone come across this issue before? If not, can anyone supply me with an AR System Server 7.1 ARSystemInstalledConfiguration.xml file that I can hack (and test my theory out with)?
Cheers, J _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
