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Sorry, I meant to say that it just doesn't run. No errors, just doesn't see=
m to run in an escalation.

Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations?


From: Mayfield, Andy L.
Sent: Thursday, October 27, 2011 3:11 PM
To: '[email protected]'
Subject: RE: Time question

Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations?

I can get it to work in a filter, but the same syntax gives me an error whe=
n trying to use an escalation....

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 2:02 PM
To: [email protected]
Subject: Re: Time question

**
Andy,

                Although we're running ARS 7.6.3, we still use the old busi=
ness time processes.  The process name for business time difference is Appl=
ication-Bus-Time-Diff (not Time2).  Syntax for it is:

Application-Bus-Time-Diff "startTime" "endTime"
["holidayScheduleName" ["workdayScheduleName"]]

(p. 248 in the config. guide)

"startTime", "endTime", "holidayScheduleName", and "workdayScheduleName" ca=
n all be field references.

No quotes unless you're using a literal value.  No brackets.

"holidayScheduleName" matches Schedule Name in Business Time Holidays form =
and "workdayScheduleName" matches Name* in Business Time Workdays.  In our =
case, we use year for Schedule Name (one row/record for each year's holiday=
s).  We only have 3 workday records - Standard (m-f 8-5) 5x24 and 7x24.  A =
syntax might look like:

Application-Bus-Time-Diff $Starttime$ $Endtime$ "2011" "Standard"

(I usually set a character field with YEAR($TIMESTAMP$ and use it instead o=
f "2011"; $zzCurrent Year$, for example)

                I don't know much about it, but as I recall, the new busine=
ss time processes allow for multiple time segments.  'Not sure how holidays=
 are treated.

-HTH

Mike White
EMail [email protected]<mailto:[email protected]>
Office 813.978.2192

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 2:25 PM
To: [email protected]
Subject: Re: Time question

**
Can someone help me out with the syntax for the Application-Bus-Time2-Diff =
command?

After reading  the "Configuring" manual on page 341 I thought I had it righ=
t, but it's giving my an error at line position 49.

Application-Bus-Time2-Diff "$TicketAssignedDate$" "$DATE$" ["Normal Work We=
ek"]

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 11:39 AM
To: [email protected]
Subject: Re: Time question

**
You can use built-in process Application-Bus-Time-Diff to return the number=
 of seconds between two dates excluding weekends/holidays.  Need records in=
 Business Time Holidays and Business Time Workdays, two forms Remedy provid=
es with ARS.  Each handles multiple records - different kinds of work sched=
ules, different kinds of holiday schedules (including no holidays if that's=
 what you're after).

Mike White
EMail [email protected]<mailto:[email protected]>
Office 813.978.2192

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 12:19 PM
To: [email protected]
Subject: Time question

**
I'm trying to count the number of weekdays between two dates.

Is there a way to easily do this?  I've used DATEDIFF in the past, but it c=
ounts every day and not just the week days.

Thanks,

Andy L. Mayfield
Alabama Power Company
Protection & Control Technician Sr.
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1805

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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>Sorry, I meant to say that it just doesn&#8217;t run. No erro=
rs, just doesn&#8217;t seem to run in an escalation.<o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span><=
/p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Can $PROCESS$ Applica=
tion-Bus-Time2-Diff be used in escalations?<o:p></o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p c=
lass=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p>=
<div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt=
 0in 0in 0in'><p class=3DMsoNormal style=3D'margin-left:.5in'><b><span styl=
e=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><s=
pan style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Mayfield,=
 Andy L. <br><b>Sent:</b> Thursday, October 27, 2011 3:11 PM<br><b>To:</b> =
'[email protected]'<br><b>Subject:</b> RE: Time question<o:p></o:p></span=
></p></div></div><p class=3DMsoNormal style=3D'margin-left:.5in'><o:p>&nbsp=
;</o:p></p><p class=3DMsoNormal style=3D'margin-left:.5in'><span style=3D'c=
olor:#1F497D'>Can $PROCESS$ Application-Bus-Time2-Diff be used in escalatio=
ns?<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:.5in'><s=
pan style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNorma=
l style=3D'margin-left:.5in'><span style=3D'color:#1F497D'>I can get it to =
work in a filter, but the same syntax gives me an error when trying to use =
an escalation&#8230;.<o:p></o:p></span></p><p class=3DMsoNormal style=3D'ma=
rgin-left:.5in'><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><=
div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0=
in 0in'><p class=3DMsoNormal style=3D'margin-left:1.0in'><b><span style=3D'=
font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span s=
tyle=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request=
 System discussion list(ARSList) [mailto:[email protected]] <b>On Behalf =
Of </b>White, Michael W (Mike)<br><b>Sent:</b> Thursday, October 27, 2011 2=
:02 PM<br><b>To:</b> [email protected]<br><b>Subject:</b> Re: Time questi=
on<o:p></o:p></span></p></div><p class=3DMsoNormal style=3D'margin-left:1.0=
in'><o:p>&nbsp;</o:p></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><=
span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'>** <o=
:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span =
style=3D'font-size:10.0pt;color:#1F497D'>Andy,<o:p></o:p></span></p><p clas=
s=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;c=
olor:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal style=3D'mar=
gin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'>&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp; Although we&#8217;re running ARS 7.6.3, we still use the old business t=
ime processes.&nbsp; The process name for business time difference is Appli=
cation-Bus-Time-Diff (not Time2).&nbsp; Syntax for it is:<o:p></o:p></span>=
</p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-si=
ze:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal s=
tyle=3D'margin-left:1.0in;text-autospace:none'><span style=3D'font-size:10.=
0pt;color:#1F497D'>Application-Bus-Time-Diff &quot;<i>startTime</i>&quot; &=
quot;<i>endTime</i>&quot;<o:p></o:p></span></p><p class=3DMsoNormal style=
=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'>[&quo=
t;<i>holidayScheduleName</i>&quot; [&quot;<i>workdayScheduleName</i>&quot;]=
]<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><sp=
an style=3D'font-size:10.0pt;font-family:LetterGothic'><o:p>&nbsp;</o:p></s=
pan></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'fon=
t-size:10.0pt;color:#1F497D'>(p. 248 in the config. guide)<o:p></o:p></span=
></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-s=
ize:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'>=
&#8220;startTime&#8221;, &#8220;endTime&#8221;, &#8220;holidayScheduleName&=
#8221;, and &#8220;workdayScheduleName&#8221; can all be field references.<=
o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span=
 style=3D'font-size:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p cl=
ass=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt=
;color:#1F497D'>No quotes unless you&#8217;re using a literal value.&nbsp; =
No brackets.<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left=
:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></s=
pan></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'fon=
t-size:10.0pt;color:#1F497D'>&#8220;holidayScheduleName&#8221; matches Sche=
dule Name in Business Time Holidays form and &quot;<i>workdayScheduleName</=
i>&quot; matches Name* in Business Time Workdays.&nbsp; In our case, we use=
 year for Schedule Name (one row/record for each year&#8217;s holidays).&nb=
sp; We only have 3 workday records &#8211; Standard (m-f 8-5) 5x24 and 7x24=
.&nbsp; A syntax might look like:<o:p></o:p></span></p><p class=3DMsoNormal=
 style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'=
><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0i=
n'><span style=3D'font-size:10.0pt;color:#1F497D'>Application-Bus-Time-Diff=
 $Starttime$ $Endtime$ &#8220;2011&#8221; &#8220;Standard&#8221;<o:p></o:p>=
</span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'=
font-size:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoN=
ormal style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F=
497D'>(I usually set a character field with YEAR($TIMESTAMP$ and use it ins=
tead of &#8220;2011&#8221;; $zzCurrent Year$, for example)<o:p></o:p></span=
></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-s=
ize:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal =
style=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'>=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; I don&#8217;t know much about it, but as I recall, the new =
business time processes allow for multiple time segments.&nbsp; &#8216;Not =
sure how holidays are treated.<o:p></o:p></span></p><p class=3DMsoNormal st=
yle=3D'margin-left:1.0in'><span style=3D'font-size:10.0pt;color:#1F497D'><o=
:p>&nbsp;</o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'>=
<span style=3D'font-size:10.0pt;color:#1F497D'>-HTH<o:p></o:p></span></p><p=
 class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-size:10.=
0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal style=
=3D'margin-left:1.0in'><span style=3D'color:#1F497D'>Mike White<o:p></o:p><=
/span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'c=
olor:#1F497D'>EMail <a href=3D"mailto:[email protected]";>michael.wh=
[email protected]</a><o:p></o:p></span></p><p class=3DMsoNormal style=3D'marg=
in-left:1.0in'><span style=3D'color:#1F497D'>Office 813.978.2192<o:p></o:p>=
</span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'=
font-size:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span></p><div style=3D'b=
order:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p cla=
ss=3DMsoNormal style=3D'margin-left:1.0in'><b><span style=3D'font-size:10.0=
pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request System discus=
sion list(ARSList) [mailto:[email protected]] <b>On Behalf Of </b>Mayfiel=
d, Andy L.<br><b>Sent:</b> Thursday, October 27, 2011 2:25 PM<br><b>To:</b>=
 [email protected]<br><b>Subject:</b> Re: Time question<o:p></o:p></span>=
</p></div><p class=3DMsoNormal style=3D'margin-left:1.0in'><o:p>&nbsp;</o:p=
></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'font-s=
ize:12.0pt;font-family:"Times New Roman","serif"'>** <o:p></o:p></span></p>=
<p class=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'color:#1F49=
7D'>Can someone help me out with the syntax for the Application-Bus-Time2-D=
iff command?<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left=
:1.0in'><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=
=3DMsoNormal style=3D'margin-left:1.0in'><span style=3D'color:#1F497D'>Afte=
r reading &nbsp;the &#8220;Configuring&#8221; manual on page 341 I thought =
I had it right, but it&#8217;s giving my an error at line position 49.<o:p>=
</o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><span sty=
le=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=3DMsoNormal style=
=3D'margin-left:1.0in'><span style=3D'color:#1F497D'>Application-Bus-Time2-=
Diff &quot;$TicketAssignedDate$&quot; &quot;$DATE$&quot; [&quot;Normal Work=
 Week&quot;]<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left=
:1.0in'><span style=3D'color:#1F497D'><o:p>&nbsp;</o:p></span></p><div styl=
e=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>=
<p class=3DMsoNormal style=3D'margin-left:1.5in'><b><span style=3D'font-siz=
e:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'=
font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request System =
discussion list(ARSList) [mailto:[email protected]] <b>On Behalf Of </b>W=
hite, Michael W (Mike)<br><b>Sent:</b> Thursday, October 27, 2011 11:39 AM<=
br><b>To:</b> [email protected]<br><b>Subject:</b> Re: Time question<o:p>=
</o:p></span></p></div><p class=3DMsoNormal style=3D'margin-left:1.5in'><o:=
p>&nbsp;</o:p></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><span st=
yle=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'>** <o:p></o:=
p></span></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><span style=
=3D'font-size:10.0pt;color:#1F497D'>You can use built-in process Applicatio=
n-Bus-Time-Diff to return the number of seconds between two dates excluding=
 weekends/holidays.&nbsp; Need records in Business Time Holidays and Busine=
ss Time Workdays, two forms Remedy provides with ARS.&nbsp; Each handles mu=
ltiple records &#8211; different kinds of work schedules, different kinds o=
f holiday schedules (including no holidays if that&#8217;s what you&#8217;r=
e after).<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.=
5in'><span style=3D'font-size:10.0pt;color:#1F497D'><o:p>&nbsp;</o:p></span=
></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><span style=3D'color:=
#1F497D'>Mike White<o:p></o:p></span></p><p class=3DMsoNormal style=3D'marg=
in-left:1.5in'><span style=3D'color:#1F497D'>EMail <a href=3D"mailto:michae=
[email protected]">[email protected]</a><o:p></o:p></span></p><p =
class=3DMsoNormal style=3D'margin-left:1.5in'><span style=3D'color:#1F497D'=
>Office 813.978.2192<o:p></o:p></span></p><p class=3DMsoNormal style=3D'mar=
gin-left:1.5in'><span style=3D'font-size:10.0pt;color:#1F497D'><o:p>&nbsp;<=
/o:p></span></p><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;pa=
dding:3.0pt 0in 0in 0in'><p class=3DMsoNormal style=3D'margin-left:1.5in'><=
b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:<=
/span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"=
'> Action Request System discussion list(ARSList) [mailto:[email protected]=
RG] <b>On Behalf Of </b>Mayfield, Andy L.<br><b>Sent:</b> Thursday, October=
 27, 2011 12:19 PM<br><b>To:</b> [email protected]<br><b>Subject:</b> Tim=
e question<o:p></o:p></span></p></div><p class=3DMsoNormal style=3D'margin-=
left:1.5in'><o:p>&nbsp;</o:p></p><p class=3DMsoNormal style=3D'margin-left:=
1.5in'><span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif=
"'>** <o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.5in=
'>I&#8217;m trying to count the number of weekdays between two dates.<o:p><=
/o:p></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><o:p>&nbsp;</o:p>=
</p><p class=3DMsoNormal style=3D'margin-left:1.5in'>Is there a way to easi=
ly do this?&nbsp; I&#8217;ve used DATEDIFF in the past, but it counts every=
 day and not just the week days.<o:p></o:p></p><p class=3DMsoNormal style=
=3D'margin-left:1.5in'><o:p>&nbsp;</o:p></p><p class=3DMsoNormal style=3D'm=
argin-left:1.5in'>Thanks,<o:p></o:p></p><p class=3DMsoNormal style=3D'margi=
n-left:1.5in'><o:p>&nbsp;</o:p></p><p class=3DMsoNormal style=3D'margin-lef=
t:1.5in'><b><span style=3D'font-size:12.0pt;font-family:"Book Antiqua","ser=
if";color:red'>Andy L. Mayfield<o:p></o:p></span></b></p><p class=3DMsoNorm=
al style=3D'margin-left:1.5in'><b><span style=3D'font-size:12.0pt;font-fami=
ly:"Book Antiqua","serif";color:red'>Alabama Power Company<o:p></o:p></span=
></b></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><b><span style=3D=
'font-size:12.0pt;font-family:"Book Antiqua","serif";color:red'>Protection =
&amp; Control Technician Sr.<o:p></o:p></span></b></p><p class=3DMsoNormal =
style=3D'margin-left:1.5in'><b><span style=3D'font-size:12.0pt;font-family:=
"Book Antiqua","serif";color:red'>Linc # 10*19140<o:p></o:p></span></b></p>=
<p class=3DMsoNormal style=3D'margin-left:1.5in'><b><span style=3D'font-siz=
e:12.0pt;font-family:"Book Antiqua","serif";color:red'>Cell # 205-288-9140<=
o:p></o:p></span></b></p><p class=3DMsoNormal style=3D'margin-left:1.5in'><=
b><span style=3D'font-size:12.0pt;font-family:"Book Antiqua","serif";color:=
red'>Office # 205-226-1805<o:p></o:p></span></b></p><p class=3DMsoNormal st=
yle=3D'margin-left:1.5in'><o:p>&nbsp;</o:p></p><p class=3DMsoNormal style=
=3D'margin-left:1.5in'><span style=3D'font-size:12.0pt;font-family:"Times N=
ew Roman","serif"'>_attend WWRUG12 www.wwrug.com ARSlist: &quot;Where the A=
nswers Are&quot;_ <o:p></o:p></span></p><p class=3DMsoNormal style=3D'margi=
n-left:1.5in'><span style=3D'font-size:12.0pt;font-family:"Times New Roman"=
,"serif"'>_attend WWRUG12 www.wwrug.com ARSlist: &quot;Where the Answers Ar=
e&quot;_ <o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.=
0in'><span style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'=
>_attend WWRUG12 www.wwrug.com ARSlist: &quot;Where the Answers Are&quot;_ =
<o:p></o:p></span></p><p class=3DMsoNormal style=3D'margin-left:1.0in'><spa=
n style=3D'font-size:12.0pt;font-family:"Times New Roman","serif"'>_attend =
WWRUG12 www.wwrug.com ARSlist: &quot;Where the Answers Are&quot;_ <o:p></o:=
p></span></p></div></body></html>=
_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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