If you use the new Customized Home Page you can actually display a Dashboard and a custom forms that poll the other ITSM modules on an interval. Our NOC really just watches for Incidents so that makes it easier on me.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Paul Nicolaides Sent: Friday, October 28, 2011 9:39 AM To: [email protected] Subject: Re: Displaying Remedy information in a NOC [I] ** Classification: For internal use only Rick, I would suggest a fully bespoke dashboard page using flashboards to display useful information..... i.e servers per location/data center etc. pritch <[email protected]<mailto:[email protected]>> Sent by: "Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> 28/10/2011 15:34 Please respond to [email protected]<mailto:[email protected]> To [email protected]<mailto:[email protected]> cc Subject Re: Displaying Remedy information in a NOC That's what I thought - but before folks answer, need to make sure it's not some type of add-on in Remedy. The folks in our NOC log into the system and go to the dashboard page, just like any other user. ----- Original Message ----- From: "Rick Cook" <[email protected]> To: [email protected] Sent: Friday, October 28, 2011 10:25:07 AM Subject: Re: Displaying Remedy information in a NOC ** Network Operations Center. Rick On Oct 28, 2011 10:18 AM, "pritch" < [email protected]<mailto:[email protected]> > wrote: What's a NOC? ----- Original Message ----- From: "Rick Cook" < [email protected]<mailto:[email protected]> > To: [email protected]<mailto:[email protected]> Sent: Friday, October 28, 2011 10:10:05 AM Subject: Displaying Remedy information in a NOC ** I have been tasked with coming up with some solutions for how to display a Remedy dashboard in the NOC. What kinds of solutions are you all using? I thought that the easiest way would be to simply display the mid-tier web page. Is that workable? They want the data to be pretty much real time. Rick _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" --- This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional EU corporate and regulatory disclosures. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
