Hi listers, I'm leaving the FAA to joining Unisys in an exciting new job opportunity. November 1st is my last day at FAA. There has been an internal promotion to replace me as Solution Architect which left a vacancy. It is a great opportunity to work with a great team. The posting can be applied for at -
https://l3com.taleo.net/careersection/l3_ext_us/jobdetail.ftl?job=028021 Here are the details - L-3 STRATIS has a great career opportunity for a Remedy Developer to work with our Remedy Development team who is supporting the FAA Air Traffic Controller Organization in Oklahoma City, OK. In this role you will be supporting one of the largest IT organizations in the United States as Remedy Developer and Administrator. Your day to day activities will include: - Installing, upgrading, patching, implementing, supporting, and maintaining the Remedy Action Request System software and monitoring the performance of the Remedy application servers (software). - Developing the necessary interfaces, integrations, application administration, and configuration for the following business applications: - Service Request Management - Change Management - Incident and Problem Management - Service Level Management - Asset and Financial Management -Configuration Management Database - Application Administration and Data Management Tool/Wizard utilization. - Coordinates the solution of Remedy system errors with ITS staff and internal and external technicians. - Provides support and user education activities related to the use of Remedy, including on-call and after-hours support. - Handles end user requests for software support communicating via telephone, web, e-mail, and/or in person. - Documents customer contacts in appropriate database as well as follow-up with customer contact information. - Tracks Remedy tickets, providing a proactive approach to customer service issues and reports trends to ITS teams/departments; performs other duties as assigned. Qualifications Required Skills: - Knowledge of Remedy Action Request System 7.5 and greater administration. - Knowledge of Remedy ITSM 7.5 and greater applications. - Knowledge of Oracle database management and administration. - Ability to Install and Manage Remedy Servers in a Solaris environment. - Past experience in Remedy Version level upgrade or migration. - Strong customer service skills. - Organizational, analytical, and problem solving skills. - Initiative and creativity skills. - Listening, speaking, writing, and interpersonal skills in both technical and non-technical domains. - Ability to work in a flexible and cooperative manner in a variety of situations. - Ability to work with a team yet work independently with a minimum of oversight. - Ability to exercise sound judgment. Preferred Skills: - Experienced in developing all aspects of Remedy Service Request Management. - Experienced in upgrading complex server group environments from one AR 7.5 to AR 7.6 and ITSM 7.6 to 7.6.04. - Thorough understanding of the Remedy ARS system, specific tools such as Developer Studio, AR User, AR Import, and Remedy Migrator. - Understanding of the components of the Remedy ITSM Suite, including back end forms and workflow. - Knowledge of Remedy Forms, Active Links, Filters, Escalations, Macros, Menus, Guides, workflow and other related components. - Ability to produce technical requirements and design documentation that describes system requirements, performance criteria, data flows, and end-user interfaces. - Should be self-starter with good communication and team-oriented skills as well as strong analytical and problem solving skills. - Strong work ethic with ability to multi-task in a dynamic environment. - Ability to translate and communicate complex concepts to peers and business partners, and to work collaboratively in a virtual team environment. All interested candidates are encouraged to apply immediately! We offer a competitive benefits package to include: 10 paid holidays, 15 Personal Time Off days a year, Medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k) Employee Stock Purchase Plan, referral bonuses and tuition reimbursement. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. US Security Clearance Required: Public Trust (FAA will sponsor you getting the clearance if eligible) Schedule: Full-time Shift: Day - 1st Travel: Yes, 10% of the time Organization: STRATIS https://l3com.taleo.net/careersection/l3_ext_us/jobdetail.ftl?job=028021 Kelly Deaver L-3 Stratis / FAA Contractor [email protected] (ARSlist mail) [email protected] (Business mail) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
