We are currently on ARS 7.1 p7, Oracle 11g and I have a filter that when a customer selects "DELETE" for the status and then saves the record, I do a Run Process and run this in the cmd line: Application-Delete-Entry "On Call Workstation" $Request ID$.
The customer then gets this error message: [cid:500192416@10112011-0BAA] Is there any other way around this so the customer doesn't get this error message? I know what it means, but it confuses the customers. I could just have them select DELETE and then run an escalation and delete it later on, but then the customers wonder why the record doesn't go away after they select Delete. Just wondering.... Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile [email protected]<mailto:[email protected]> 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]<http://www.te.com/> www.te.com<http://www.te.com/> [http://www.te.com/images/socialmedia/twitter.png]<http://twitter.com/teconnectivity> [http://www.te.com/images/socialmedia/facebook.png] <http://www.facebook.com/teconnectivity> [http://www.te.com/images/socialmedia/flickr.png] <http://www.flickr.com/photos/teconnectivity/> [http://www.te.com/images/socialmedia/linkedin.png] <http://www.linkedin.com/groups?gid=1591657> [http://www.te.com/images/socialmedia/youtube.png] <http://www.youtube.com/teconnectivity> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<<inline: Outlook.jpg>>
