Hi Frederick, Yes, I did verify that. The "AR System User Preference" record for that default user does exist and the timezone for that is set to "America/Los_Angeles".
Mid-tier is running on Linux (Linux 2.6.9-78.EL #1 x86_64 x86_64 x86_64 GNU/Linux). Thanks Chintan. ________________________________ From: "Grooms, Frederick W" <frederick.w.gro...@xo.com> To: arslist@ARSLIST.ORG Sent: Thursday, November 17, 2011 6:03 AM Subject: Re: Remedy Web-service Timezone question for date/timestamp fields Chintan, The TimeZone should be located on the Locale tab of the "AR System User Preference" form. If you don't have a record for the login you are using you can create one. Also ... What OS is your Mid-Tier running on? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Thursday, November 17, 2011 2:56 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** I already did that. It is set to Pacific Standard Time GMT-8 and hence I was expecting -8 in SOAP too but its not working that way. Btw, I do not see and way to set PDT in user preference form...so its very strange as to where -7 is coming from. Thanks Chintan. -----Original Message----- From: Andrew C Goodall <ago...@jcpenney.com> To: arslist@ARSLIST.ORG Sent: Wednesday, November 16, 2011 12:30 PM Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** Sean has a good point – also check the user account you are using to authenticate, and check its “AR system User preference” record for timezone setting since this is a client based procedure. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, November 16, 2011 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields Check the user that you are authenticating with for the web service call (you must pass in a user name and password). My guess is the user’s settings are -7. It should be in the user’s application preferences. Sean -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** Hi Andrew, I am sorry, I should have been more clear. I am consuming a web-service outside of web-service filter action(using a custom java web-service client). Does that make a difference or is it still always server timezone? My issue is both my midtier and ARServer are set to Pacific timezone, which means I should expect -8 and not -7 in SOAP envelope from Nov 6 onwards. My default user for midtier is set to "America/Los_Angeles" timezone. My dilemma is why is it sending me -7 instead of -8. Thanks Chintan. -----Original Message----- From: Andrew C Goodall <ago...@jcpenney.com> To: arslist@ARSLIST.ORG Sent: Wednesday, November 16, 2011 10:50 AM Subject: Re: Remedy Web-service Timezone question for date/timestamp fields ** Comes from the timezone of the ARS server I believe that executes the web service filter action. e.g. try changing your server timezone and see if it changes. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chintan Shah Sent: Wednesday, November 16, 2011 12:09 PM To: arslist@ARSLIST.ORG Subject: Remedy Web-service Timezone question for date/timestamp fields Hello all, I am getting an element back from Web-service which looks like this <ns0:Create_Date>2011-11-09T05:00:00-07:00</ns0:Create_Date> Now, question I have is who sets "-07:00"? Is it hard-coded in midtier code or does mid-tier gets the timezone from preference form for default midtier user? Thanks Chintan. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
