Matt,
Thanks for bring this important point to my attention. Apparently, it seems that this never even worked for change approvers. All users that are able to approve, have an AR floating license, so there is no problem. I might have been under the impression that it worked with no license, but It doesn’t seem to be true. Change approvers need AR license of Fixed or Float in addition to Change Approval Functional Role. Moe. From: Matt Laurenceau [mailto:[email protected]] Sent: Friday, November 18, 2011 7:24 PM To: [email protected] Subject: Re: SR Approval Hi Moe. By customizing such workflow, be aware that you're violating your license contract with BMC. You'd better assign fixed or floating licenses to these managers. Actually, this is strange, since Change Approvers should not need a license AFAIK. You may want to work that out with BMC Support. Regards, ~ Matt Laurenceau Senior Community Ambassador, BMC Communities [email protected] Follow me @Matt_L Skype: matt.laurenceau On 19 nov. 2011, at 01:14, Gmail <[email protected]> wrote: ** We currently have a service request that requires the requester’s direct manager to approve it. The issue is, not all managers have licenses. We had the same requirement for Change Management and we did some customizations to the AP forms to allow anyone to approve with no license. We did the same customizations for SRM, but for some reason, it does not work. We got it to work on our Dev environment which is one instance only. However for QA and Prod, which are server group, the customization does not work. I am wondering if anyone has done something similar to this and can shed some light if possible. We changed the permission to Public to change on field ID 102 and 13191 Environment: ARS 7.5.04 ITSM 7.6.0 SRM 7.6.02 Oracle 10g Mid-tier 7.5.4 Windows 2003 Enterprise x64 Moe. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
