This sounds like you are using the 7.6 client tool instead of a browser connection. Starting with 7.6 the client tool does not work for ITSM; I saw similar problems with my testing and after a "long" period of time BMC support finally came through with an answer. Hope this helps, Larry B.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hari Vishwakarma Sent: Sunday, December 04, 2011 2:04 PM To: [email protected] Subject: Want to install ARS 7.6.04 & ITSM 7.6.04 ** Hi All, I am facing some issues with the installation of ARS 7.6.04V & ITSM 7.6.04V. My current environment details are as follows: 1. OS - Windows 2008 Server SP-1(64-bit) 2. DB - SQL Server 2008 Enterprise Edition(64-bit). 3. JDK - 1.6.X(64-bit) 4.Remedy Installers Version: a. ARS 7.6.04 b. ITSM Apps 7.6.04 5.Hardware Setup: a. Setup on VM b. HDD - 80GB c. RAM - 8GB I have installed this remedy version in my test bed( going through release notes for 7.6.04, comaptibity matrix,etc) alongwith the mid-tier. But, now i am facing issues with the UI,performance. Whenever i am log-in into the server, it happens successfully, took me to the homepage, but whenever i clicked on any applications, it hangs or displays the results abnormally. The same tasks when i opened through objectlist, it is opening successfully. I am not at all getting what is this happening. Please let me know whether this installation is working or not. If not, plz guide me the steps of installing 7.6.04V or if anyone having any document/snapshots wrt installation, plz share, i will be thankfull 2 u. -- Best Regards, Hari E-mail:- [email protected] _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
