From: Gmail [mailto:[email protected]] Sent: Tuesday, December 06, 2011 12:48 AM To: 'patrick zandi' Subject: RE: ITSM 7.6.04 - SRM/Work Orders We assign the WO Manager to the same group as the WO Assignee. We have granted only users with Support Group Admin and/or Support Group Manager the WO Manager functional role and upon assignment, we set both the Manager and the Assignee to the same group. Moe. From: patrick zandi [mailto:[email protected]] Sent: Monday, December 05, 2011 11:05 AM Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** you can set every SRM to go to the same default: with a template On Mon, Dec 5, 2011 at 10:54 AM, Sanford, Claire <[email protected]> wrote: How do I set it up so that a Work Order does not require a Work Order Manager on submission? We have several automated systems that great a service request or work order and they do not start out having a Work Order Manager associated with it. "Sat Dec 03 16:03:43 2011 390603 : : No work order manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of work order manager is defined, notify your System Administrator. (ARERR 1440853)" Can I just disable that workflow? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 <tel:713%20338%206035> [email protected] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
