In reading this, I'm concerned that you may not know that FTS is automatically used if the field has been FTS indexed. So any query on the field (or fields) would utilize FTS without creating any additional workflow or UI.
In a nutshell, if a field is FTS indexed, then FTS is used for searches. If it is not indexed, then the native DB search is used. Do you really need an additional UI? Or, knowing this, would you just enable the advanced search bar for your users and use that? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bhargav Gorantla Sent: Sunday, December 04, 2011 12:42 PM To: [email protected] Subject: FTS Search functionality in Remedy Need your help guys or advice on how to proceed with this requirement below, never tried this so not sure if this is possible to do? 1. Configure FTS in our current dev environment. It should already be installed, but I want it configured in the Admin UI as per the document (a) below. 2. Write a custom workflow and set of UI forms that allow/do the following: a. A UI to allow a user to enter any supported FTS query syntax into a text field. This syntax heavily documented in document (a), below. b. User then submits that query by clicking a button. c. A workflow then takes the user's FTS query and performs the search via AR server search (which should use FTS and not the db). d. A UI displays the resulting ticket IDs back to the user. If possible, summary field as well. But, I'll be happy with ticket id only. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
