This appears to be a mid tier bug then.. Did you report it to BMC?
I have had on several occasions things that work with no problems on the user tool that do not work on the mid tier – and I’m not talking about the regular actions that are not supposed to work on the mid tier and are documented as unsupported.. Yours seem to the be case too where it’s a supposedly supported action that fails to work.. Joe From: Kemes, Lisa Sent: Wednesday, December 07, 2011 11:24 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Midtier Internal Error ** Just one more piece of info, this error does not pop up at all on the User Client (no matter what ARS)... Thanks! Lisa -------------------------------------------------------------------------------- From: Kemes, Lisa Sent: Wednesday, December 07, 2011 11:24 AM To: '[email protected]' Subject: Midtier Internal Error Testing out my new ARS server (7.6.04 sp2) and Mid Tier (7.6.04) and a particular Active Link action is giving me an "Internal Error" All the active link is doing is executing on a "Search" and setting the advanced Search Bar field to a value. This works with ARS 7.1 p7 with Midteir 7.6.04, but NOT with ARS 7.1 p7 with Midtier 7.6.04 P1. (also does not work with ARS 7.6.04 sp2 and Midtier 7.6.04 as I said in the beginning). I get the Internal Error 9215. They list what the error means (which is an All Purpose error) and I THINK it's might be because of "Failure to set a field in the Set Field workflow action at runtime" possibly. This is where the error pops up anyway (right after the Active Link is started, but the Advanced Search Bar field never gets set). Should I upgrade to Midtier 7.6.04 p2 with my ARS 7.6.04 p2 before I create a ticket with BMC? Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile [email protected] 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
