You have to set that specific SRD to "Offline" and go to the Entitlements tab to see how the entitlement is configured. You would then need to add the other company in. If they used exclusion groups or you want to mess with the entitlements themselves, you would need to go into the App Admin Console, Custom tab, Service Request Management, and then go to Entitlement management section.
On Wed, Dec 28, 2011 at 2:02 PM, Karthick S <karthick...@gmail.com> wrote: > ** > Hi Tauf, > > Thanks for the update. > > Where i can do this, can you please tell me. > > Thanks, > Karthick S > > On Thu, Dec 29, 2011 at 12:03 AM, Tauf Chowdhury <taufc...@gmail.com>wrote: > > ** It looks like the SRD for the "Report Incident" is not entitled to your >> DPSG-Mexico company. >> >> >> On Wed, Dec 28, 2011 at 12:26 PM, Karthick S <karthick...@gmail.com>wrote: >> >>> ** >>> >>> Hi All, >>> >>> >>> >>> Can anyone help me in this issue. >>> >>> >>> >>> We have an end user with license type "Read" and "Incident Submitter" >>> permission. >>> >>> >>> >>> We have 2 companies like DPSG & DPSG – Mexico. >>> >>> >>> >>> In people profile, if we give Company as “DPSG” and In web Remedy the >>> user is able to see “*Report an incident*” quick link in left hand >>> side. Please see the attached screen shot 1. >>> >>> >>> >>> But if we change the Company to “DPSG - Mexico”, In web Remedy the user >>> is unable to see the quick link option. Please see the attached screen shot >>> 2. >>> >>> >>> >>> Please advice on this. >>> >>> >>> Thanks, >>> >>> Karthick S >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> *Tauf Chowdhury >> >> * >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
