I really do not have a good answer as this was just a what-if scenario that was thrown my way, I have absolutely no current experience with any Raritan product and very little real-world practice with federated data.
The scenario was: Company A is using dcTrack to manage their data center, it is acting as the company's CMDB as well and is very well established. Company A also uses Remedy to track Incidents and has a very good process for working these tickets, however there is a disconnect between the asset in the DC and the Remedy ticket. The agent opening the incident wants to be able to look at the dcTrack data from within Remedy using the information in the ticket. My answer was to create a View form in Remedy that looks at dcTrack's database. The agent can then copy/ paste the asset name from the ticket into the view form and query the federated data. Or you can get "fancy" and ensure that the asset name is in a specific field and then have workflow fire off of a button that will open and query the view form based upon the asset name. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: Thursday, January 05, 2012 10:39 AM To: [email protected] Subject: Re: dcTrack and Remedy Integration ** Most of the Raritan exposure I've had is through the IP based KVM's which also control power to devices. These were always accessed through a web interface that allowed remote control/access to the hosts. What are you trying to achieve with your integrations? What type of Raritan devices are you using? Axton Grams On Thu, Jan 5, 2012 at 9:29 AM, Tommy Morris <[email protected]<mailto:[email protected]>> wrote: ** Has anyone integrated dcTrack (a Raritan Data Center Management tool) with Remedy ITSM? dcTrack's site mentions that it has API's available to integrate with 3rd party ticketing systems and also Web Services features. I am just curious as to how often this is happening or I there are any of experienced with this particular integration. Tommy Morris RadioShack Corp. RSTS Remedy Administration Support Sr. Remedy Developer/ Cert. CMDB Specialist 817. 415.6898<tel:817.%20415.6898> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
