Logan, A small correction, in (3) change status of License Certificate to "Executed" (not Active as it doesn't provide such status value, sorry) and make sure Engine connection is Yes and save the update.
Toshiyasu From: Mori, Toshiyasu Sent: Thursday, January 05, 2012 10:07 AM To: [email protected] Subject: RE: Asset Management - Manual add software, license Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design. You should use license engine to confirm the connections (relationships). 2. Please choose license Job type to ALL instead of COMPLIANCE if haven't gotten any CI connection before. 3. Asset Management document have listed trouble shooting about not found CI connection or compliance status (deploy number) results are not expected. Please double check these (1) Make sure Software Asset CI records (Product) has the same Company as License Certificate and License Job (2) Make sure that license type using in License Certificate is the same as License Job (e.g. Per copy) (3) Make sure the License Certificate status is Active and Connect to Engine flag changes to Yes in Certificate form, and save the changes. (4) Make sure that License Job qualification covers what you want (you can leave product name, market version, tier 1, 2, 3 fields empty so RLE engine will check, make connection and calculate deploy number in a large scope of CI may take a little longer). 4. You can verify log to check connection but the log is more use for trouble shooting (error identification). Charles From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Logan, Kelly Sent: Thursday, January 05, 2012 8:37 AM To: [email protected] Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a "Product" CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-00001 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 [email protected]<mailto:[email protected]> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: [email protected] Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component -> Product, Package, Operating System, Patch, System Software, System -> Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software ------------------------------------------------------- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.com<http://www.bmc.com/> [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: [email protected] Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs ("Application" CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs Company: PQ-GIO Status: Deployed Product Categorization - Tier 1: Software Tier 2: Application Tier 3: Third Party Product Name: QuickBooks Model/Version: Pro / 12.0 Manufacturer: Intuit, Inc. Financials - Cost Entries: License Certificate listed, Association Type "Secondary", with the correct LC# Note that when I didn't have the market version set, I couldn't put in the related product categorization on the certificate, the most I could get was the Manufacturer and the Product Name. When this was all that was set, the License Engine run would say either the CIs had no certificates or that they had multiple (some of each), with no rhyme or reason that I could discern for which it picked. Any idea what I am missing here? Is there anything that documents that basic steps and requirements to manually enter a new piece of software and a license for it? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 [email protected]<mailto:[email protected]> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. 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