TEKsystems is searching for a Remedy Admin/Engineer. This is a one year contract with the high possibility of extending beyond that. This role will involve some travel to the corporate for the first 4-6 weeks of the contract. Below is the job description as well as some examples of issues that consultants will have to handle.
Description: This position is part of Remedy Production Engineering Group. The goal of the Remedy Production Engineering group is to ensure reliability and availability of the Remedy ITSM suite of products (CMDB, Asset, Incident and Problem Management, Service Request Management, Service Level Management, Change Management, and RKM) in addition to other application and integrations (Demand, IT Portal, TelAlert, BEM, etc). Production Engineering assumes responsibility for service, monitoring and control of the production environments, management of implementation, and training of Operations. Systems Engineer/Admin Leads with strong technical expertise, and communication skills are needed to consult on, plan, implement and support projects engineering associated with deploying new ITSM functionality and providing tool and infrastructure engineering for existing deployments. This role requires a strong balance of technical and business skills. Engineering an effective and supportable ITSM environment requires Business, Applications/Systems and Operations understanding in order to leverage the tools to drive business value. Additional Info: ⢠Thereâs a separate process team that works with business customers and IT app dev teams to establish the process associated with the implementation of Remedy/ITSM within the application based on the business-process flow and requirements. Therefore, this is not a âprocess definitionâ role. ⢠The Remedy Production Engineering Team takes the defined process and translates it to the actual Remedy/ITSM implementation/deployment. They architect how the tool will work in production. Thereâs a fine line here â theyâre not leading the process definition, but have to know whatâs possible within the tool and make recommendations for tweaking the process. Need to be savvy enough to understand the business reason, but consult to have changes made to the process so the tool can work most efficiently. ⢠On occasion, they may need to work with the app dev teams and possibly the business customers if the requirements cannot be supported cleanly in the tool set. ⢠Leadership skills in the context of this role require strong communications, negotiation, collaboration, and influence. However, this is not a manager role â leadership does not require directly managing teams or people. Require excellent verbal, written and presentation skills to build strong relationships with vendors, clients, co-workers; able to interface with all levels of management. If you are interested or have any questions, please contact Matt Julsonnet @ 719-866-6915 or [email protected]. Thanks and have a great day! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
