There's a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it's the same problem.
Mark I work for BMC, I don't speak for them From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: 12 January 2012 11:54 To: [email protected] Subject: CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the "Explore CI' option, the BMC Atrium Explorer opens and attempts to load some screens - however we then get this error - "Error when calling getRelatedComponentsAndRelationshipsOverlay" [https://communities.bmc.com/communities/servlet/JiveServlet/downloadImage/2-220993-25778/296-121/Error.jpg]<https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg> Any suggestions or advice on where we can start looking? We did orginally have some custom attributes on the CMDB which we no longer needed so we removed them before we start the upgrade. In fact, we WANT the CMDB to overwrite any of the base forms that may have been customized, although we did not make any such changes etc. I have reviewed the installation guides, troubleshooting guide and searched the ARS List and Support web and cannot find anyone else that is having this problem which makes we want to start researching flights to Mexico as my next step [https://communities.bmc.com/communities/4.5.5/images/emoticons/laugh.gif] Any assistance of advice would be greatly appreciated. Many Thanks _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
