Hi Listers,
Below is a job we are trying to fill in the United States - work from home. The selected candidate would be working on a global team, with me (and to some degree our List moderator, Danial Bloom) so I have a vested interest in looking for 'the best'. There will be limited travel. Most interaction with customers and fellow employees is via phone, email, chat and Livemeeting. To boil down the job description, if you love working with customer to fill out the DMT workbooks or Effective Transport csv's and have a sound knowledge or where that data goes and how the system uses it, this job is for you!
Any questions, I'm happy to attempt to answer, off line please.
The URL to apply is -
The Job ID is 256824
The Deployment Consultant role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Unisys portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Unisys Service Management practices.
Deployment Consultant is expected to:
· Lead development of Configuration Design Documents that enable service delivery per Statement of Work parameters, within the boundaries of Unisys standards, and the capabilities of the standard Unisys tool-set (BMC ITSM 7.6 and more)
· Analyzes agreed solution, contract, Statement of Work
· Conducts client data workshops to gather client-specific data in Excel Workbooks.
· Conducts rapid-prototyping workshops in select subject areas
· Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
· For non-standard solutions, build functional requirements definition and use cases as input into customization requests
· Coordinate the involvement of other subject matter experts for areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering
· Document definitive designs in sufficient detail for execution by the technical implementations team
· Drive and assist the account team to obtain consensus and sign-off of specified data and agreement to the design
· Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
· Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews
Experience & Skills (in order of priority)
· Minimum 3 years of experience consulting and designing implementations of BMC ITSM v7 suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
· Minimum 4 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
· More than 4 successful customer/client implementations that included multiple core ITIL processes
· Experience migrating data from one Remedy version to a higher version
· Experience extending Remedy applications with customizations and added functionality while maintaining the integrity of the BMC applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work.
· Experience integrating Remedy applications with other BMC applications such as BMC ADDM or BMC BladeLogic for Server or Client.
· Strong written and verbal communication skills supporting customer consulting for people/process/technology
· ITIL v2 & v3 Foundation certification
Kelly Deaver
work email - kelly.dea...@unisys.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
