Windward IT Solutions is looking for a skilled ITSM Engineer to work remotely! This position will require the ability to travel to Brazil, Columbia, and Mexico. If interested please apply at: http://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=239 Position Summary As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.5+. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications, for large Federal, enterprise and service provider clients. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. The ability to work remote with 30-40 %travel to Latin America when needed. Position Requirements
* Must have development experience with BMC Remedy ITSM version 7.5+.
* Must be able to provide application support for the configuration,
customization, and administration of the Remedy ITSM application in close
coordination with the customer staff.
* Must have experience integrating Remedy with BMC/other vendor products
through use of Web Services
* Must have experience extracting customer/business requirements and
developing implementation strategy for ITSM solution.
* Must have a good working knowledge Incident and Problem Management process
principles, relationships, and metrics.
* Familiarity and experience with other BMC tools, such as CLM, PractiveNet,
Atrium Orchestrator, or BladeLogic highly desired
* Familiarity with or ITIL(r) certifications preferred.
* Familiarity with BMC and non-BMC automation platforms (CA ITPAM, BMC
Atrium Orchestrator, Microsoft System Center Orchestrator) highly desired
* Must have BMC Remedy IT Service Management Suite experience on two of the
ITSM modules, such as:
* BMC Remedy Service Desk
* BMC Remedy Asset Management
* BMC Remedy Change Management
* BMC Remedy Service Level Management
* BMC Service Management
* Experience and a good working knowledge of the UNIX/Linux operating system
is a plus
* Experience with Java and XML is a plus
* Familiarity with network/application operation and definition within the
OSI model including IP, TCP, UDP and ICMP
* Work with client management and staff to integrate the client's business
objectives, current technical infrastructure, and state of the art technologies
into enterprise-wide solutions.
* Design and/or assess operational processes for effective enterprise wide
network and systems technology management.
* Configuration Management certifications preferred.
* Minimum of 4 years of hands-on experience implementing, configuring, and
customizing BMC Remedy ARS / ITSM systems
* A high degree of interpersonal skill in working with various levels of
technical and business oriented individuals is required.
* Prior experience in a consulting environment is preferred.
Education Requirements
* Degree in CS, EE or related MIS field preferred.
Windward strives to attract and retain the best individuals and provide an
environment where they can all grow professionally and build a rewarding
career. We continually strive to create an environment that balances work life
and offers benefits that will enhance the compensation package. We offer
Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability,
Long Term Disability, Life Insurance and AD&D, as well as the option to
purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave,
Holidays, 401(k) plan with company match and work/life balance.
Windward IT Solutions, founded in 1997, is at the forefront of Business
Technology Management (BTM) and is a trusted partner of Communication Service
Providers, the Federal government, and global Fortune 1000 corporations that
run the most sensitive and mission-critical IT environments in the world. With
strategic consulting, unparalleled technical expertise and our proven Windward
BTM RoadMap, we help our clients align the core competencies of process,
organization, information, and technology to effectively address business
priorities. Windward offers a proven set of technology-independent solutions
focused on the three core disciplines of Business Technology Management - IT
Service Management, IT Infrastructure Management, and IT Operations Management
- to help our clients plan and deliver high-impact IT services.
Only Windward has deep and vendor-agnostic expertise across all three
disciplines of Business Technology Management - IT operations management, IT
infrastructure management, and IT service management - to help our clients
master the complexities of aligning process, technology, organization, and
information to meet business/mission goals.
Since we began in 1997, Windward brings a solid track record in helping clients
align IT operations with real business priorities. We are trusted by the
world's foremost businesses and high-profile military and Federal agencies to
deliver straightforward guidance, deep operational and process knowledge, and
unbiased, product-agnostic approaches to IT operational excellence.
Thanks,
Christopher Werner
Technical Recruiter
(703) 812-0117
[email protected]
[cid:[email protected]]<http://www.windwardits.com/index.php>
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