Windward IT Solutions, founded in 1997, is at the forefront of Business Technology Management (BTM) and is a trusted partner of Communication Service Providers, the Federal government, and global Fortune 1000 corporations that run the most sensitive and mission-critical IT environments in the world. With strategic consulting, unparalleled technical expertise and our proven Windward BTM Roadmap, we help our clients align the core competencies of process, organization, information, and technology to effectively address business priorities. Windward offers a proven set of technology-independent solutions focused on the three core disciplines of Business Technology Management — IT Service Management, IT Infrastructure Management, and IT Operations Management — to help our clients plan and deliver high-impact IT services. Only Windward has deep and vendor-agnostic expertise across all three disciplines of Business Technology Management — IT operations management, IT infrastructure management, and IT service management — to help our clients master the complexities of aligning process, technology, organization, and information to meet business/mission goals. Since we began in 1997, Windward brings a solid track record in helping clients align IT operations with real business priorities. We are trusted by the world’s foremost businesses and high-profile military and Federal agencies to deliver straightforward guidance, deep operational and process knowledge, and unbiased, product-agnostic approaches to IT operational excellence. A commercial best practice Operational Support System (OSS) provides the Department of State with carrier-class capability for business and operational support of the global network in order to fulfill its mission of “consolidating, updating, and managing a single connected system to support overseas communications for all agencies at diplomatic missions and consulates.” OSS consists of a set of integrated applications which support the ability to quickly deploy new services at much higher efficiencies, thus reducing the time from initial order entry to activated service including the placement of that service under operational management. The OSS plays the central role in handling the network infrastructure as well as related services, including integrated customer-relationship management and the support of such functions as order entry, network provisioning, service activation and service monitoring. The component of OSS that performs the Information Technology Service Management (ITSM) function is the BMC Remedy 7 ITSM suite. The deployed applications include Incident, Problem, Change, Asset and Service Level Management. The OSS provides custom design, development and support of these Remedy implementations currently deployed on the network. Position Summary A Senior-Level BMC/ITSM/Remedy consultant will have the ability to take detailed customer requirements and implement those requirements on ITSM 7 systems with some direction or guidance. The consultant would also have the ability to lend technical assistance during the analysis, design and implementation of BMC Remedy Service Management applications, for large Federal, enterprise and service provider clients. The developer must have some experience and knowledge in deploying core functionality in an out of box ITSM system; this includes the ability to install the system on at least one server platform and one database. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision. Position Requirements •Provide application support for the configuration, customization, and administration of the ITSM Remedy 7 application in close coordination with the customer staff •Must have a good working knowledge of Service Desk (incident and problem management) •Must have development experience with BMC Remedy version 7.x AR System •Must have BMC Remedy IT Service Management Suite experience on two of the ITSM modules, such as: BMC Remedy Service Desk BMC Remedy Asset Management BMC Remedy Change Management BMC Remedy Service Level Management BMC Service Management
•Familiarity and experience with BMC Atrium CMDB is preferred, as well as an understanding of Definitive Software Library and its function within the CMDB desirable. •Familiarity and experience with BMC Flashboards and/or Dashboards and Analytics is preferred. •Familiarity and experience with other BMC tools, such as TD/FD is a plus. •Experience and a good working knowledge of the UNIX/Linux operating system is a plus •Experience with scripting languages such as Bourne shell, C shell and Perl is a plus •Experience with Java and XML is a plus •Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP •Work with client management and staff to integrate the client's business objectives, current technical infrastructure and state of the art technologies into enterprise-wide solutions. •Design and/or assess operational processes for effective enterprise wide network and systems technology management. • Apply interpersonal skills to communicate with both technical and business oriented individuals. Education and Prior Experience Requirements •Degree in CS, EE or related MIS field preferred. •Certifications on the BMC Remedy application are preferred. •Training BMC Remedy application or on the core Action Request System are preferred •Minimum of 4 years experience with any version of the Remedy Action Request System as a system administer or programmer •Minimum of 3 years of hands-on Service Desk, to include Remedy experience required (1 year on ITSM 7.x) •A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required. •Prior experience in a consulting environment is preferred. •DoD Secret Clearance required, Top Secret preferred Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. To apply, please visit: http://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=191 For more information, please contact me at: Stacey Trammel Technical Recruiter Windward IT Solutions Cell: 425-761-0101 Fax: 703-812-0199 [email protected] http://www.linkedin.com/in/staceywebb 2300 Corporate Park Drive, Suite 400 Herndon, Virginia 20171 ********* Visit Windward’s Careers Page to view all of our job opportunities: http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITS&cws=1 Website: www.windwardits.com Twitter: http://twitter.com/windwardits LinkedIn: http://www.linkedin.com/company/15364 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
